Support
Capsules of
training and support for eTextileAgent users.
You will find videos and help
documents. We are constantly adding new videos.
Ask us new additions, we'll gladly help you.
In the menu on the left you can see the different
tematic capsules
Management of Items and Orders with Sizes
Learn to manage the types of Items with Sizes (garment, accessory with Sizes and Footwear), to define different sets of Sizes for suppliers and input Orders with Sizes.
Unbilled orders - Custom Filter
What orders have not been checked in? Answering this simple question gives us a thorough survey of supplier invoices that have not received, later to properly manage the Commissions. Also learn to use the new functionality in the Queries Custom Filter.
Sometimes, by mistake in the update or after having uninstalled eTextileAgent, we found the eTextileAgent Update icon. This explains how we can help you to reinstall eTextileAgent.
What supplier invoices have not taken the commission? It allows an estimate of the fees charged on a particular date. Check out the fees that customers of the order report, not just the customers of the invoice.
Can't find a Supplier's comission invoice
Sometimes we find the Supplier invoice in the pendings list of a commission extract. There are several reasons. We help you to solve it.
Companies and Contacts synchronization with Outlook
Keep information in eTextileAgent contacts and sync with your Outlook mailbox or Exchange public folder.
Use the full power of the view to display the information in the way that most interests you: sorting, grouping, filters, select the fields you want to see, send the reports ...
Unconfirmed supplier orders
Don't wait for the customer request the delivery date. Let your supplier know the orders that have not yet been confirmed.
Traking of the items purchased by a customer
How many times acustomer calls you to ask what item bought 3 months ago or to know the amount which is awaiting delivery of an article? Answer instantly with this query.
Anticipate delays in deliveries
Anticipate to delays in deliveries from suppliers, you advance notice to the customer and reduce the impact in their organization. Send an Excel to the supplier to confirm delivery dates or respond with new dates
Delivery and billing addresses of an Order
Management of orders that have delivery address and / or billing different than that of the customer placing the order.
Auxiliary Tables Management
Understand the concept and management of auxiliary tables. How to register, modify or delete values of the auxiliary tables.